Delete Your Account
How to request deletion of your Panda Tasker account, and what is removed versus retained.
You can ask us to delete your Panda Tasker account and the personal information associated with it at any time. This page explains how to do that and what happens to your data.
How to request deletion
There are two ways to delete your account:
- If you can log in (self-service): On the website, go to Settings and use the "Danger zone" section to delete your account. In the mobile app, open Settings and choose "Delete account". This takes effect immediately.
- If you cannot log in: Use the request form at the bottom of this page (or contact us) with the email address or mobile number on your account. We will verify your identity before actioning the request.
What is deleted or anonymised
When your account is deleted, we remove or anonymise your personal information, including:
- your name, email address and mobile/phone number (your name will appear as "Deleted user");
- your password and any linked sign-in (such as Google), so the account can no longer be logged into;
- your profile photo, business logo, banner, and profile free-text (bio, skills, title, website and social links, locations and service areas);
- your uploaded verification documents and the verification requests that referenced them;
- your portfolio items, saved providers, notifications, message-translation and other personal preferences; and
- your API tokens and push-notification device registrations, which are revoked.
What is retained, and why
Consistent with our Privacy Policy (Data Retention), we keep certain de-identified records after deletion where we have a legal, tax, accounting, dispute-resolution, fraud-prevention or safety reason to do so, or where the record also belongs to another person you dealt with. These records are de-identified and show your name as "Deleted user". They include:
- payment and transaction records (amounts, status and references) needed for legal, tax and accounting obligations;
- contracts, jobs and quotes/proposals that are part of another party's records and marketplace history;
- reviews (and their photos) and message conversations, which also belong to the other party to that review or conversation; and
- records relevant to fraud prevention, security, safety and dispute resolution.
When personal information is no longer needed for these purposes, we delete or further de-identify it.
Timeframe
Self-service deletions (from web Settings or the mobile app) take effect immediately. For requests submitted through the form below or by email, we aim to verify your identity and action verified requests within 30 days. If we need more information to confirm your identity, we will contact you using the details you provide.
Contact
If you have any questions about deleting your account, please contact us. You can also review our Privacy Policy and Terms & Conditions.
Request account deletion
Use this form if you cannot log in. This submits a request to our team only — it does not delete any account automatically. We verify your identity before actioning any deletion.